FAQs

There are a few options. Shade sails can be fixed to steel poles cemented into the ground. The higher you want your shade sail, the deeper the pole footing has to be to ensure it stays securely in the ground – even in the strongest of wind gusts.

Shade Sails can also be attached to existing building structures or to brackets bolted to the roof. Shade sail fixings are placed under enormous pressure in heavy winds so it’s very important to ensure that all anchor points are structurally sound and can bear the load.

If you are unsure, it’s best to consult a builder or engineer before you start.

The size, shape and position of your shade sail will directly affect the amount of shade it provides.

If you want to provide shelter for a children’s play area or pool, you might want to ensure maximum sun protection at a certain time of day. Consider that, as the sun moves from east to west throughout the day, the shade provided by your shade sail will move as well.

In the morning, the shadow cast by your shade sail will fall in a westerly direction. At midday, when the sun is at its highest, the shadow will fall directly below the shade sail and in the afternoon, the shadow from your shade sail will fall in an easterly direction

Yes, we will provide detailed instructions for the installation of your Cool Shades Online Shade Sail in the package, delivered to your door. And don’t forget, if you need help – our friendly team is just a phone call away.

Cool Shades Online shade sails offer between 88% and 97% UV protection, depending on the colour.

To clean your shade sail, we recommend a mild detergent with a soft scrubbing brush or low pressure water hose. Avoid using harsh chemicals like bleach or chlorine based cleaners. If you take your shade sail down during winter, please ensure that it is thoroughly dry before folding it into a protective bag and storing in a clean, dry place.

Made for Aussie conditions and built to last, our shade sails boast a 15 year life span. We back our products with a 10 year UV warranty and also offer a 2 year warranty on workmanship. Contact us link for a full warranty breakdown.

Our quality stainless steel fixings are built to withstand heavy winds. However, to prolong the lifespan of your Cool Shades Online shade sail, and to minimise the risk of unnecessary wear and tear, we do recommend that you take it down during winter months.

If your shade sail endures an unexpected storm, please inspect the fixings to make sure they haven’t loosened.

We will have your shade sail expertly made and on its way to your door within 5 working days of your order.

Our shade sails are made right here in our workshop, south of Perth, from quality, hardwearing fabrics.

Yes, we do. In fact, we have a lot of interstate customers.

Yes. We offer a $300 on-site measure and quote service for customers in the Perth metropolitan area. Give us a call to arrange your visit. link